Answers to common questions, or reach us directly.
How do payments work?
Sellers who've connected Stripe can accept card payments right in the app — YardHub takes a small percentage, the rest goes straight to them. Sellers who haven't connected Stripe yet can still be messaged to arrange payment/pickup directly.
How do I get paid for what I sell?
Go to your profile and click "Connect Stripe to get paid" — it only takes a couple minutes, then Buy Now and cart checkout become available on your listings.
What if an item I bought never showed up?
Message the seller first — most mix-ups are just scheduling. If that doesn't resolve it, report the listing and an admin will step in.
How do reviews work?
You can only review a listing or provider after a confirmed transaction — either the seller marked you as the buyer, or you completed a booking. This keeps reviews honest.
How do I boost my brand or Cuts & Styles profile?
From your profile page, click "Boost" — $5 gets you 7 days of featured placement on the homepage and browse pages.
Can I get suspended?
Yes, for violating the community guidelines (see Terms & Community Guidelines in the footer). Admins review reports and can suspend accounts that don't follow the rules.
Message us directly and we'll get back to you.