Terms & Community Guidelines

YardHub is a platform built by and for verified college students to buy and sell used items, exchange event tickets, book grooming/beauty and photography/design services with fellow students, and support student-run businesses and organizations on their own campus. It organizes activity that already happens informally over GroupMe, Instagram DMs, and word of mouth into one trusted place — built for any college campus, currently active at North Carolina A&T, UNC Greensboro, and Winston-Salem State, with more campuses launching as YardHub grows.

YardHub is operated by [Legal Entity Name], a North Carolina limited liability company (“YardHub,” “we,” or “us”). By using YardHub — the website, the iOS/Android app, or any related service — you agree to these Terms & Community Guidelines (“Terms”). If you don't agree, don't use YardHub.

YardHub is currently in an early, growing stage. Features, pricing, fees, and these guidelines will keep changing as the product grows.

You must be at least 18 years old, and able to form a binding contract, to use YardHub.

Signing up with a school email doesn't by itself confirm your age — some enrolled students are under 18 (for example, early-admission students). By creating an account, you're representing that you're 18 or older and legally able to agree to these Terms. If YardHub learns an account belongs to someone under 18, it may suspend or remove that account.

• YardHub is built for verified college students anywhere — pick your school at sign-up (type yours even if it's not in the suggested list). It's currently most active at NC A&T, UNCG, and Winston-Salem State as YardHub expands to more campuses.
• Local businesses and organizations may be admitted through a separate, admin-approved application process rather than the standard .edu signup — see your account's specific onboarding for details.
• Shipping between campuses is opt-in per listing — check for a “Ships” tag, or stick to local pickup if you'd rather meet in person.
• One account per person. Don't create multiple accounts, including to get around a suspension, a rate limit, or the referral/rewards programs.
• Keep your username and profile accurate — don't impersonate another student, provider, business, or organization.
• You're responsible for everything that happens under your account, including purchases, bookings, and messages sent from it. Don't share your login. Tell us immediately if you believe your account has been compromised.
• You're responsible for keeping your contact email and payment/payout details current and accurate.

YardHub is a venue that connects students to buy, sell, and book services with each other. YardHub is not a party to any transaction or booking between users.

• When you buy or sell an item, or book or provide a Cuts & Styles / Photography & Design appointment, the resulting agreement is directly between you and the other user — not with YardHub.
• YardHub doesn't own, inspect, or take title to any item listed, and doesn't employ, supervise, train, license, or control any provider, business, or organization.
• YardHub doesn't endorse or guarantee any listing, profile, review, event, or booking, and doesn't verify that a seller owns what they're listing, that a provider is licensed or insured, or that either party will follow through.
• Providers, sellers, businesses, and organizations on YardHub are independent — they are not YardHub employees, contractors, joint venturers, or agents, and nothing in these Terms creates that kind of relationship.

Subject to these Terms, YardHub grants you a limited, non-exclusive, non-transferable, revocable license to access and use the YardHub website and app for your own personal, non-commercial use (or, for approved sellers/providers/businesses/organizations, to operate your storefront or booking profile on YardHub). This license doesn't give you any ownership interest in YardHub or its technology.

You may not, and may not help anyone else:

• Copy, modify, reverse-engineer, decompile, or create derivative works of the app, website, or underlying software.
• Scrape, data-mine, or use automated tools to access YardHub outside of what a normal browser or the official app does.
• Resell, sublicense, or provide access to YardHub to anyone else as a service.
• Remove or obscure any proprietary notices (copyright, trademark, etc.) on YardHub.

YardHub may suspend or terminate this license at any time as described in Termination below.

You own the content you post to YardHub — listings, photos, portfolio images, reviews, messages, provider/brand/organization profile content, and anything else you upload (“Your Content”). We don't claim ownership of it.

By posting Your Content, you grant YardHub a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute Your Content solely as needed to operate, promote, and improve YardHub — for example, showing your listing to other students, including your storefront in a category page, or using a screenshot of the product in YardHub's own marketing with reasonable attribution where practical. This license ends when you delete Your Content or your account, except for copies reasonably needed for backups, legal compliance, or records of a completed transaction.

You're solely responsible for Your Content and confirm you have the rights necessary to post it and grant this license — including rights to any photo, design, or likeness used.

The YardHub name, logo, wordmark, app, website, design, and underlying software are owned by YardHub or its licensors and protected by copyright, trademark, and other laws. Except for the limited license above, nothing in these Terms transfers any YardHub intellectual property to you. You may not use YardHub's name, logo, or branding without prior written permission, except as reasonably necessary to accurately reference that your business or organization is on YardHub (e.g. “Find me on YardHub”).

YardHub is built on top of several third-party services, each with their own terms and privacy practices governing the data they process on YardHub's behalf:

• Stripe — payment processing, seller/provider payouts, and identity verification for anyone receiving money.
• Resend — transactional email delivery (verification codes, password resets, notifications).
• Vercel — application hosting and infrastructure.
• Expo — push notification delivery to the mobile app.

YardHub isn't responsible for outages, errors, or policy changes at these providers, though we'll work to minimize their impact on you.

Listing something for sale

• Use real photos of the actual item — no stock photos, no photos pulled from the internet.
• Price, condition, and description have to be accurate. Disclose damage or defects.
• Only list items you actually own and have the right to sell.
• For tickets: only list tickets you actually hold. No counterfeit, forged, or duplicated tickets. Be upfront about transfer method (mobile transfer, printed, will-call, etc.) and any restrictions.
• Don't relist an item you've already marked sold, and mark items sold promptly once they're gone.

Prohibited items

• Weapons, ammunition, or anything requiring a permit to sell.
• Alcohol, tobacco, vapes, or drugs (prescription or otherwise), including drug paraphernalia.
• Stolen or counterfeit goods, and counterfeit or fraudulently obtained tickets.
• Recalled, expired, or unsafe items (e.g. recalled electronics, expired food/cosmetics).
• Academic dishonesty materials — exam answers, papers for sale, homework-for-hire, etc.
• Live animals, and anything else illegal to sell in North Carolina.

Both Cuts & Styles and Photography & Design run on the same booking system, so these guidelines apply to both — whether the provider is a student or an approved local business.

If you're a provider

• Your portfolio should be real photos of your own work — no photos pulled from social media or claiming someone else's work.
• List your actual specialties, starting price, and location. Be upfront about anything that changes the price (hair length, style complexity, session length, edited-photo delivery, etc.) before the appointment, not after — the price you accept a booking at is what the customer will be charged.
• Confirm or decline booking requests promptly — don't leave customers hanging.
• Cuts & Styles providers: follow basic sanitation practices for any tools that touch skin, scalp, or hair, and don't perform a service you're not competent or equipped to perform safely.
• Photography & Design providers: agree on delivery timeline and image usage rights with the customer up front, and deliver what was agreed on.
• Communicate delays, cancellations, or rescheduling as early as possible.

If you're booking

• Show up on time, or give as much notice as you can if you're running late or need to cancel.
• Communicate what you want clearly — reference photos help.
• Tell your provider about any allergies, sensitivities, or skin/scalp conditions before a Cuts & Styles appointment starts.
• Treat providers with the same respect you'd want as a customer. Repeated no-shows may lead to providers declining future requests.

Meeting people in person and booking in-person services both carry real risk. Using YardHub for either means accepting that risk.

• Exchanging items in person, and meeting a Cuts & Styles or Photography & Design provider (or customer) in person, involves meeting someone you don't know. YardHub doesn't run background checks on users and can't guarantee anyone's identity, intentions, or conduct.
• Cuts & Styles services specifically involve tools, products, chemicals, or techniques applied to your skin, scalp, or hair. That carries inherent risk — irritation, allergic reaction, an outcome you don't like, or an injury — even when a provider follows good practice. YardHub does not train, license, certify, or insure providers, and doesn't supervise how a service is performed.
• You voluntarily assume the risks of arranging and completing in-person exchanges and bookings through YardHub, to the fullest extent the law allows. Following the Safety tips below reduces risk — it doesn't eliminate it.
• If you have allergies or sensitivities, say so before a service starts, and consider asking for a patch test for anything applied to your skin or scalp.

• Only someone who completed a real transaction — a confirmed item purchase or a completed booking — can leave a review. YardHub enforces this automatically.
• Reviews have to reflect a real experience. No fake reviews, no reviews traded for discounts or freebies, no retaliatory reviews unrelated to the actual transaction.
• Keep it about the transaction — no personal attacks, slurs, or unrelated grievances.
• Sellers and providers can't review themselves or pressure buyers/customers into a specific rating.
• Seller and provider tiers/badges (e.g. Top Seller, Top Rated) are calculated automatically from verified completed-transaction volume — YardHub may remove a badge earned through fraudulent or manipulated activity.

• No harassment, hate speech, threats, or discrimination based on race, gender, sexuality, religion, disability, or any other protected characteristic.
• No unsolicited explicit content.
• No spam, unrelated solicitation, or advertising outside what a listing, booking, or an approved seller promotion is for.
• Don't share someone else's personal information (address, phone number, schedule, etc.) without their consent.
• Keep transaction-related conversations in the app where possible — it's what keeps a record if something goes wrong.

• Fraud, scams, or any attempt to deceive another user.
• Impersonating another person, business, or organization.
• Creating multiple accounts to evade a suspension, a rate limit, a review restriction, or to abuse the referral/rewards programs.
• Manipulating reviews, ratings, seller tiers, or reports.
• Arranging a deal on YardHub and then intentionally completing payment off-platform to avoid YardHub's fee.
• Using YardHub to organize or advertise anything illegal.
• Attempting to access another user's account, scrape the platform, or interfere with how it runs.

• Meet in public, well-lit, high-traffic campus locations for item exchanges — a dorm lobby or student center beats a private room.
• Bring a friend for higher-value exchanges if you can.
• Trust your instincts — if something feels off about a listing, a buyer, or a provider, don't go through with it and report it instead.
• Verify a ticket or item matches the listing before paying.
• Never send money or personal financial information to someone who is pressuring you to skip these steps.

YardHub's in-app checkout and booking-payment functionality runs on Stripe Connect. When you buy an item, sell a ticket, or pay for a completed booking, Stripe processes that payment and — for marketplace sales and bookings — routes the seller or provider's share directly to their connected Stripe account, minus YardHub's platform fee (see Seller fees & tiers below), disclosed before you pay.

When a seller or provider connects a Stripe account, sensitive identity and financial information (like bank details) is collected directly by Stripe on Stripe's own hosted onboarding page — YardHub does not receive or store that information itself, only an account reference from Stripe.

YardHub does not hold funds in escrow beyond the ordinary settlement time Stripe requires to process a payment, unless a specific hold is disclosed at checkout. Booking or paying outside the app to avoid YardHub's fee, once a deal was arranged through YardHub, is against these guidelines.

Because YardHub is a venue connecting independent buyers, sellers, customers, and providers, refund and cancellation terms are primarily between those two parties — check a listing or provider's stated policy before you buy or book. That said:

• If an item sells out or is removed between checkout and payment confirming, YardHub automatically refunds that portion of your payment.
• If a provider never accepts your booking, no charge occurs — payment is only collected once a provider accepts and sets a price.
• Disputes about an item's condition, a service's quality, or a no-show should be reported through the Report tool — YardHub reviews reports but is not obligated to issue a refund on a completed, verified transaction, since YardHub is not a party to the underlying sale or booking.
• Chargebacks filed with your card issuer instead of using YardHub's reporting tools may result in account restrictions while the dispute is investigated.

Sellers, providers, businesses, and organizations are solely responsible for determining and paying any taxes owed on income earned through YardHub — YardHub does not provide tax advice. Where required by law, Stripe (as the payment processor) may issue tax forms (for example, Form 1099-K) directly to sellers/providers who meet applicable reporting thresholds. YardHub itself is responsible for any taxes on the fees YardHub collects as revenue, not on the underlying transaction amounts paid to sellers and providers.

YardPoints are a loyalty benefit, not currency, a gift card, a deposit, or a financial product. YardPoints have no cash value, cannot be sold, transferred between accounts, or redeemed for cash under any circumstance — they can only be redeemed inside YardHub for discounts, credits, or offers YardHub or a participating seller makes available. This distinction matters legally: it's what keeps a loyalty program from being treated as a regulated financial instrument (the same reason airline miles or coffee-shop stars work this way).

YardHub can change how YardPoints are earned, their value, or expire unused points with reasonable notice posted in the app. YardHub may suspend or revoke points earned through fraud, fake accounts, self-referrals, or abuse of the referral program at its discretion.

The referral program rewards both the referring student and the new student only after the new student completes an actual qualifying transaction on YardHub — creating an account alone doesn't earn a reward, for either side. Referring yourself, using fake or duplicate accounts, or coordinating with someone to fake a qualifying transaction is prohibited and can result in forfeited rewards and account suspension.

YardHub charges a platform fee on completed transactions, disclosed before checkout. That fee varies by seller tier, based on a seller or provider's track record of legitimate, verified completed transactions on YardHub:

• Rising — the starting tier for every seller and provider.
• Established — unlocked after a track record of completed, verified transactions.
• Campus Favorite — YardHub's lowest fee tier, reserved for a small group of sellers and providers with sustained, high-volume completed activity — this tier is intentionally difficult to reach.

YardHub will publish the current tier thresholds and fee percentages in the app and may adjust them with notice. A seller or provider's tier is based only on legitimate, verified platform activity — YardHub may remove or downgrade a tier obtained through fraudulent transactions, fake accounts, or manipulated activity.

YardHub Pass, where offered, is a paid, recurring subscription billed to the payment method on file until canceled. Pricing, billing frequency, and included benefits will be disclosed in full before you subscribe. You can cancel at any time; cancellation stops future billing but doesn't refund the current billing period unless required by law. Benefits (discounts, early access, partner offers) are provided by YardHub and by participating sellers/organizations and can change; YardHub isn't responsible for a specific seller discontinuing a Pass benefit.

You're responsible for what you post — listings, photos, provider profiles, reviews, and messages. Don't post anything illegal, fraudulent, harassing, or that you don't have the right to post. YardHub may remove any content, listing, provider profile, review, or account that violates these guidelines, with or without notice.

Copyright complaints (DMCA)

If you believe something posted on YardHub infringes your copyright, send a notice to YardHub's designated agent (see Questions or issues) that includes: (1) a description of the copyrighted work; (2) the location of the allegedly infringing material on YardHub; (3) your contact information; (4) a statement that you have a good-faith belief the use isn't authorized; (5) a statement, under penalty of perjury, that the notice is accurate and you're authorized to act on the copyright owner's behalf; and (6) your physical or electronic signature. YardHub will remove or disable access to infringing material and may terminate repeat infringers' accounts. A user whose content is removed may submit a counter-notice under the same process. [YardHub's registered DMCA agent name/address will be added here once designated with the U.S. Copyright Office] — until then, use the contact method below.

Use the Report link on any listing, provider profile, or review to flag something to the YardHub team. Reports go to a moderation queue that admins review directly.

Depending on what happened, enforcement can include:

• Removing the specific listing, review, or provider profile.
• A warning.
• A temporary posting or messaging restriction.
• Forfeiture of YardPoints, referral rewards, or seller tier status obtained fraudulently.
• Permanent account suspension for serious or repeated violations.

If you think a decision was made in error, reach out to the YardHub team — see Questions or issues below.

YardHub stores your account, profile, transaction, and activity information to run the product — matching buyers and sellers, showing your profile, processing payments, and moderating content. It isn't sold to third parties. See our full Privacy Policy for the complete details of what's collected and how it's used.

By using YardHub, you consent to receive communications from us electronically — email, in-app notifications, and push notifications (if enabled). You agree that any notice, agreement, disclosure, or other communication we send electronically satisfies any legal requirement that it be in writing. You're responsible for keeping your contact information current so you actually receive these.

YardHub is provided as-is and as-available, without warranty of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee the accuracy of listings or provider profiles, the identity, conduct, licensing, or reliability of any user, the outcome or quality of any transaction, sale, or service arranged through the platform, or that the service will be uninterrupted, secure, or error-free.

To the maximum extent the law allows, YardHub's liability to you is limited.

• YardHub, its founder(s), and anyone helping operate it are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising from your use of YardHub or any transaction, sale, or booking arranged through it — even if we've been told something could go wrong.
• YardHub is not liable for the acts or omissions of any user, seller, provider, business, or organization, including a no-show, a misrepresented item, a service you're unhappy with, or any harm arising from an in-person exchange or appointment.
• To the extent YardHub is found liable for anything relating to these Terms or your use of YardHub despite the above, that liability is capped at the greater of $100 or the total platform fees you actually paid YardHub in the 12 months before the claim arose.
• Some jurisdictions don't allow these kinds of limits, so parts of this section may not apply to you.

The dollar cap above is a placeholder structure, not lawyer-drafted language — the exact number and wording need real legal review before this is relied on.

You agree to defend, indemnify, and hold harmless YardHub, its founder(s), and anyone helping operate it, from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to: your use of YardHub; any listing, sale, purchase, booking, or service you provide or receive through YardHub; your violation of these Terms; your violation of any law or of another person's rights; or any dispute between you and another user. This means if someone brings a claim against YardHub because of something you did, you're responsible for covering YardHub's resulting costs.

Please read this section carefully — it affects your legal rights.

Most disagreements can get sorted out by contacting us directly — try that first (see Questions or issues) before starting any formal proceeding.

If a dispute isn't resolved informally within 30 days, you and YardHub agree that any claim or dispute arising out of or relating to these Terms or your use of YardHub — except disputes that qualify for small claims court — will be resolved by binding individual arbitration, not in court.

• Arbitration would be administered by a recognized arbitration provider (e.g., the American Arbitration Association) under its consumer arbitration rules, with the specifics to be finalized by a lawyer.
• You and YardHub each waive the right to a jury trial and to bring or participate in a class action, class arbitration, or representative action against the other. Claims can't be combined or consolidated across users without everyone's agreement.
• You can opt out of this arbitration agreement by emailing YardHub (see Questions or issues) within 30 days of creating your account, or within 30 days of this section first appearing in these Terms if you already have an account, clearly stating you want to opt out. If you opt out, your disputes will instead be handled in the courts described in Governing law & venue below.
• Either side can still bring an individual claim in small claims court instead of arbitration, if it qualifies.
• If the class-action waiver above is found unenforceable, the rest of this arbitration agreement becomes void as well, and the dispute will instead proceed in court under Governing law & venue below.

This is a real, binding clause that changes how you can pursue a dispute against YardHub — most importantly, it waives your right to sue in court or join a class action for covered claims. It has not yet been reviewed by a lawyer and is not final. Do not treat it as enforceable, final legal language until a licensed attorney has drafted or approved it.

These Terms, and any dispute not subject to arbitration above, are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Subject to the arbitration agreement above, the exclusive venue for any such dispute is the state or federal courts located in the North Carolina county where [Legal Entity Name] is registered, and you consent to personal jurisdiction there.

• YardHub may suspend or terminate your account or access to YardHub at any time, with or without notice, for violating these Terms, for suspected fraud or harm to another user, or for any other reason — including simply discontinuing the service.
• You can stop using YardHub, or ask to have your account deleted, at any time — see Questions or issues below.
• Sections that by their nature are meant to continue — including Platform role, Your content & the license you give us, YardHub's intellectual property, Assumption of risk, Taxes, No warranty, Limitation of liability, Indemnification, Dispute resolution & arbitration, and Governing law & venue — survive termination of your account or these Terms.

YardHub isn't responsible for any failure or delay caused by events beyond our reasonable control — natural disasters, campus closures, internet or infrastructure outages, acts of government, labor disputes, or similar events.

• Entire agreement. These Terms, together with any policy they reference, are the entire agreement between you and YardHub about your use of the platform, and replace any earlier agreement or understanding on that topic.
• Severability. If a court or arbitrator finds part of these Terms unenforceable, the rest still applies, and the unenforceable part will be treated as narrowed just enough to make it enforceable (except as stated in Dispute resolution & arbitration above regarding the class-action waiver).
• No waiver. If YardHub doesn't enforce a provision of these Terms right away, that doesn't mean YardHub has given up the right to enforce it later.
• Assignment. You can't transfer your rights or obligations under these Terms to anyone else. YardHub may assign these Terms — for example, if the business is sold or reorganized.
• No third-party beneficiaries. These Terms are only between you and YardHub — they don't give any other person or company the right to enforce them.
• Compliance with laws. You agree to use YardHub in compliance with all applicable local, state, and federal laws.

YardHub is early and these guidelines will change as the product does. We'll update the date at the top of this page when that happens, and will make a reasonable effort to flag material changes in the app. Continuing to use YardHub after an update means you accept the current version.

If something goes wrong or you have a concern that isn't covered by the Report button, reach out to the YardHub team directly.

Legal notices and formal correspondence: [Legal Entity Name], a North Carolina limited liability company — [Registered Agent / Business Address, City, NC ZIP]. This placeholder will be filled in with your registered legal name and address — see the note below the document for what's needed.